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Popvox triples the productivity of volunteer phone banks
Popvox is a Web-based service for quickly and easily creating outbound telephone campaigns.
Popvox is enabling for distributed volunteer phone banks — while equally well suited for call
centers that use dedicated facilities and paid agents. Customers can get started quickly with
campaigns to contact large numbers of constituents.
A predictive dialer is a sophisticated productivity tool for outbound calling campaigns. The
system dials numbers automatically, and filters out busy signals and no-answer numbers,
allowing a typical agent to contact 3-4 times more households per hour than is possible
dialing manually. Agents listen to music on hold while waiting, allowing answered calls to be
connected immediately.
With Popvox, volunteers reach more constituents, with more focus
- Volunteers log more time, and report better enjoyment
- Call recording allows for quality control, and better training
- Make calls from anywhere that has a phone and computer
- Track the progress of teams and calling campaigns in real-time
- Instant online survey results — no more manual data entry
- Simple way to buy more productivity at pennies per contact.
- Popvox offers a relaxed experience of easy productivity
Using a Predictive Dialer, agents make more contacts per hour
How Popvox works
We host and manage all telephone equipment at our secure data center facility.
Why switch to Predictive Dialers?
Typical past calling results
| Contacts per hour (using Popvox) |
60 contacts per hour |
| Contacts per hour (using existing system) |
16 contacts per hour |
| Improvement in productivity |
3.8 times |
| Contacts per vote (using Popvox) |
25.0 contacts per vote |
| Contacts per vote (using existing system) |
28.0 contacts per vote |
| Votes generated per hour using Popvox |
2.40 votes per hour |
| Votes generated per hour using manual dialing |
0.57 votes per hour |
| Average call duration |
1.10 minutes |
| Number of simultaneous callers supported |
200 callers |
| Average # of hours each Popvox seat is used |
150 hours |
| Added time logged by volunteers using Popvox |
12% more hours |
| Total volunteer-hours (using Popvox) |
30,000 volunteer-hours |
| Total volunteer-hours (using manual system) |
26,400 volunteer-hours |
| Voters contacted (using Popvox) |
1,800,000 contacts |
| Voters contacted (using manual system) |
422,400 contacts |
| Additional voters contacted |
1,377,600 additional |
| Total votes won (using Popvox) |
72,000 votes |
| Total votes won (using manual dialing) |
15,100 votes |
| Additional votes pulled |
56,900 more votes |
Assumptions used are marked in grey
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